Last Updated: 14 May 2025 Welcome to https://www.pixforge.shop. This Privacy Notice explains how we collect, process, and protect your personal information when you interact with our website and services. By continuing to use our platform, you confirm that you have read and understood this Notice and agree to the practices it describes. If you do not accept the terms outlined here, please refrain from using our services.

Data Controller Information

The data controller responsible for handling your personal information is Artiq Studio LTD, a company registered under No. 208342431, with its legal address at 132 Mimi Balkanska street, Sofia, 1540, Republic of Bulgaria(referred to as the “Company,” “we,” or “us”). As the data controller, we determine how and why your personal data is processed when you use our platform. We are committed to processing your information lawfully, fairly, and with full transparency. If you have any questions or concerns about how we handle your personal data, you are welcome to contact us at [email protected].

Information We Collect

When you use our services, we may collect and process a range of personal information, grouped into the following categories:

• (a) Account Data – Includes details such as your user ID, login credentials, profile settings, activity logs, profile images, and any content you upload or share through your account.
• (b) Contact Details – Such as your email address, phone number, and physical mailing address.
• (c) Identity Information – This may include your full name, identification numbers, and official documents (e.g. passport or national ID), used for identity verification purposes.
• (d) Content You Provide – Any files, media, or other information you generate or upload while using our services.
• (e) Transaction History – Information relating to your purchases, order history, account balance, and other financial activity on the platform.
• (f) Payment Information – Includes payment methods used, transaction statuses, and details such as credit/debit card or bank account numbers.
• (g) Legal & Compliance Data – Information gathered to comply with regulatory requirements, such as KYC (Know Your Customer), AML (Anti-Money Laundering), and CFT (Counter-Terrorist Financing) obligations.
• (h) Technical Information – Data collected from your device, including your IP address, browser type, operating system, language preferences, and other system settings.
• (i) Communication Logs – Records of any calls, messages, emails, or chats exchanged with our team.
• (j) Marketing Data – Your preferences regarding promotional communications, participation in campaigns or loyalty programs, and interaction with marketing content.
• (k) Customer Service Records – Information related to support tickets or complaints, including resolution status and communication history.
• (l) Surveillance Data – Video recordings captured at our physical locations for the purpose of facility security.

Why We Process Your Personal Data

We collect and use your personal information for specific purposes, each supported by a legal basis under applicable data protection laws:

• (a) To Provide Services We use your data to deliver the services you request and ensure they function smoothly. Legal basis: Contract performance
• (b) To Meet Legal Requirements We process data to comply with financial, anti-money laundering, and other regulatory obligations. Legal basis: Legal obligation, public interest
• (c) To Manage Your Account Your data allows us to create and maintain your account, keeping your access uninterrupted. Legal basis: Contract performance
• (d) To Verify Your Identity We may use identification details to confirm your identity and protect your account. Legal basis: Legal obligation, legitimate interest
• (e) To Process Orders This includes handling payments, order confirmation, and delivery updates. Legal basis: Contract performance
• (f) To Manage Transactions We ensure financial operations are processed accurately and securely. Legal basis: Contract performance, legitimate interest
• (g) To Communicate With You We use your data to respond to inquiries and provide customer support. Legal basis: Contract performance, legitimate interest
• (h) To Improve Our Services We analyze usage patterns and feedback to enhance functionality and user experience. Legal basis: Legitimate interest
• (i) To Manage Risk Your data helps us assess operational risks and ensure service continuity. Legal basis: Contract performance, legal obligation, legitimate interest
• (j) For Marketing (With Consent) If you agree, we may send promotional content tailored to your preferences. Legal basis: Consent, legitimate interest
• (k) For Technical Maintenance We use your data to identify and fix system errors or technical issues. Legal basis: Contract performance
• (l) To Ensure Security We protect our systems and your data from unauthorized access or cyber threats. Legal basis: Contract performance, legal obligation, legitimate interest
• (m) To Prevent Fraud We detect and prevent fraudulent activity that could impact your data or our platform. Legal basis: Legal obligation, legitimate interest
• (n) To Resolve Disputes We use relevant data to handle legal claims or regulatory inquiries. Legal basis: Contract performance, legal obligation, legitimate interest

If you have questions about any of these purposes, feel free to contact us. We’re here to provide clarity and protect your rights.

Methods of Information Collection

We collect personal data through a variety of channels, including:

• (a) Direct Engagement Information you provide directly—such as when registering an account, completing a purchase, contacting our team, or interacting with any part of our services.
• (b) Automated Tools We use cookies and similar tracking technologies to automatically collect data during your use of the Website. This includes details such as browser settings, device information, and interaction data. For more information, please see our Cookie Notice.
• (c) External Sources We may also receive personal data from third parties, including payment processors, service partners, public authorities, or publicly accessible records.

Why Certain Information Is Required

In order to access specific features or request services from us, you may be required to provide certain personal information. If you choose not to provide this required data, we may be unable to grant access to some parts of our platform or fulfill your requests. Other types of information are entirely optional. You have the freedom to decide whether to share them, and you can update or modify these preferences at any time via your account settings or by contacting our support team.

Information Sharing and Disclosure

We may share your personal information with third parties when necessary to provide our services or to meet legal requirements. This is done with care and always in accordance with relevant data protection laws. We may disclose your data to:

• Service providers who support our operations, such as payment processors, hosting services, and customer support tools.
• Business partners and affiliates involved in delivering or improving our services.
• Regulatory authorities, when required to comply with legal obligations or official requests.

All third parties we work with are required to handle your data securely and in line with our privacy standards. If you have questions or concerns about how your information is shared, please contact us directly.

International Data Transfers

While we mainly process personal data within the European Economic Area (EEA), there may be situations where your information is transferred to countries outside the EEA. When such transfers occur, we ensure that your data continues to receive a high standard of protection, in line with applicable data protection laws. To protect your personal information during these transfers, we implement appropriate safeguards, such as:

• (a) Standard Contractual Clauses (SCCs): We may use legally binding agreements approved by the European Commission, which require recipients outside the EEA to follow EEA-equivalent data protection standards.
• (b) Adequacy Decisions: Where applicable, we may transfer data to countries that the European Commission has officially recognized as providing adequate data protection.

These measures help ensure that your data is treated with the same level of care, regardless of where it is processed. If you have any concerns or questions about how your data is handled internationally, please contact us at [email protected].

Your Data Protection Rights

As a user, you have specific rights under applicable data protection laws regarding how your personal information is used. These rights help you stay informed and in control of your data:

• (a) Right to Access You can request confirmation of whether we process your personal data and ask for a copy of that information.
• (b) Right to Correction If any of your personal data is incorrect, incomplete, or outdated, you can ask us to correct or update it.
• (c) Right to Deletion In certain cases, you can request that your personal data be permanently deleted—for example, if it’s no longer necessary for the purpose it was collected.
• (d) Right to Limit Processing You may ask us to restrict how your data is used—for instance, if you contest its accuracy or object to its processing.
• (e) Right to Object You can object to the processing of your personal data for certain purposes, such as marketing or profiling based on legitimate interest.
• (f) Right to Data Portability You have the right to receive your personal data in a commonly used, machine-readable format and to request that we transfer it directly to another organization, where technically feasible.
• (g) Right to Withdraw Consent If your data is being processed based on your consent, you may withdraw that consent at any time. This will not affect the legality of processing carried out before the withdrawal.

To exercise any of these rights, simply contact us using the details provided in this Notice. Please note that we may ask for proof of identity before fulfilling your request to protect your privacy and data security. Some rights may be limited under applicable laws, but we’ll always explain the reason clearly and work with you to find a solution.

Security Measures

We are committed to protecting your personal data and have implemented strong security protocols to prevent unauthorized access, misuse, or disclosure. Our approach includes:

• Encryption technologies to protect data during transmission;
• Access control systems to limit data access to authorized personnel only;
• Routine security audits and monitoring to keep our systems resilient and up to date;
• Partnerships with reputable third-party providers who maintain industry-standard security practices.

While we take every reasonable step to secure your information, your role in maintaining security is equally important. We encourage you to follow these recommended practices:

• (a) Create Strong, Unique Passwords Use complex passwords that are not easily guessable. Avoid common words, names, or repeated patterns.
• (b) Enable Two-Factor Authentication (2FA) Activate 2FA to add an additional security layer to your account, reducing the risk of unauthorized access.
• (c) Change Passwords Regularly Update your passwords from time to time and avoid reusing them across multiple accounts or platforms.
• (d) Be Aware of Phishing Attempts Always verify the source of emails or messages requesting personal information. Do not click on suspicious links or open unknown attachments.
• (e) Keep Software Updated Regularly update your devices and applications, as updates often contain important security patches.

Following these steps helps ensure your data remains secure. If you have any concerns or need support securing your account, please reach out—we’re here to help.

Data Retention

We keep your personal data only for as long as it is needed to fulfill the purposes for which it was collected, or as required by law. Retention periods depend on the nature of the data:

• Information processed to meet legal or regulatory requirements is typically retained for up to five years, with extensions where required by law.
• Data that may be relevant to legal claims is stored until the end of the applicable statutory limitation period, which generally does not exceed ten years.

After these periods, your data is securely deleted or anonymized to ensure your privacy is protected. If you have any questions about how long we retain your data or how it’s managed, please contact us. We’re committed to handling your personal information with care and transparency.

Automated Decision-Making and Profiling

• (a) Automated Decision-Making We do not carry out any fully automated decision-making that has legal or similarly significant effects on you.
• (b) Profiling for User Experience We may use profiling to customize and improve your experience on our platform. This includes tailoring content, features, or recommendations based on your activity, preferences, or interactions to make your experience more relevant and engaging.

Complaints and Dispute Resolution

If you have questions or concerns about how we handle your personal data, we encourage you to contact us directly. We are committed to resolving any issues promptly, fairly, and transparently. If you believe your data protection rights have been infringed, you also have the right to file a complaint with a data protection authority. In the Republic of Bulgaria, this is the Commission for Personal Data Protection. We welcome the opportunity to address your concerns before you escalate the matter and will do our best to resolve any issues efficiently.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data practices, legal obligations, or service offerings. Any modifications will take effect as soon as they are published on our website. We recommend reviewing this Notice periodically to stay informed about how we handle your personal information. Your continued use of our services after any updates will be considered your acceptance of the revised terms. If any changes significantly affect your rights or how we process your data, we will provide clear and timely notification through appropriate channels.

Contact Us

If you have any questions or concerns regarding this Privacy Notice or how we handle your personal data, please don’t hesitate to reach out to us at [email protected]. We’re committed to addressing your inquiries promptly and transparently.