Last Updated: May 14, 2025

This document outlines the Terms and Conditions (the “Terms” or “Agreement”) governing access to and use of https://pixforge.shop (the “Website”), operated by Artiq Studio LTD, a company incorporated in Bulgaria (company number 208342431) with its registered office at 132 Mimi Balkanska Street, Sofia, 1540, Republic of Bulgaria (“PixForge,” “Company,” “we,” “us,” or “our”).

These Terms apply to all use of the Website and to any purchases, interactions, or engagement with the products, services, and content provided through it (collectively, the “Platform”).

By visiting or using the Platform, you agree to be legally bound by these Terms. Please review them carefully. Any continued browsing, account creation, or transaction constitutes acceptance of these Terms, along with our Privacy Policy and any additional policies referenced or linked herein (together, the “Terms of Use”).

Our Privacy Policy explains how we collect, process, and protect personal data. We disclaim responsibility for the content, security, or privacy practices of third-party websites that may be linked to or from the Platform.

1. About Us

1.1
Ownership and operation of the Website are under Artiq Studio LTD, with its registered address at 132 Mimi Balkanska Street, Sofia, 1540, Republic of Bulgaria. For any questions or concerns regarding these Terms or the Terms of Use, please contact us at [email protected].

2. Personal Data

2.1
Our Privacy Policy details how we collect, process, and safeguard your personal information, and we recommend reviewing it carefully. PixForge is not responsible for the way third-party websites manage your data, even when those sites are accessed through links provided on our Platform

3. Definitions

3.1
For the purposes of these Terms, the following expressions carry the meanings set out below:

• “API” – Refers to the application programming interface provided by OpenAI. Additional details are available at: https://openai.com/about.
  
  
• “Business Days” – Any calendar day other than Saturday, Sunday, or an officially recognized public holiday in Bulgaria.
  
  
• “Account” – A registered user profile enabling access to and use of the Platform’s features.
  
  
• “AI Generation Technology” – Artificial intelligence processes, powered by the OpenAI API, used to generate content through the Platform.
  
  
• “Content” – All materials accessible via the Platform, including but not limited to text, images, graphics, videos, audio files, databases, and brand elements.
  
  
• “Digital Item” – A piece of digital artwork created on the Platform using user-supplied Prompts.
  
  
• “Platform” – The Website together with all related content, features, and services.
  
  
• “Prompt” – Any user-provided instruction or input submitted to the API to produce a Digital Item.
  
  
• “Personal Data” – Any information that directly or indirectly identifies, or can be used to identify, an individual.
  
  
• “Privacy Policy” – Our Privacy Notice and Cookie Policy as published on the Website.
  
  
• “Service” – The features, tools, and offerings made available through the Platform, as outlined in Section 5.
  
  
• “User-Generated Content” – Any Digital Item or other material created by a user via the Platform.
  
  
• “Your Content” – All Prompts, generated works, feedback, and other materials submitted by you.
  
  

4. Modifications to the Platform

4.1
At its sole discretion, PixForge may update, alter, restrict, suspend, or permanently remove any part of the Platform at any time and without prior notice. The “Last Updated” date shown will indicate the latest revision of these Terms. Continued use of the Platform following any such changes constitutes your acceptance of them. If you do not agree to the modifications, you must stop using the Platform immediately.

5. Service

5.1
The Platform offered by PixForge enables users to purchase Digital Items, either from pre-existing listings or by generating them through the tools we provide.

5.2
Digital Items are made available solely for personal, non-commercial use and hold no monetary value. They may not be sold, traded, or transferred to others unless expressly authorized by us. Access grants you a limited, non-transferable license to use the items — it does not grant ownership rights.

5.3
In the event your account is suspended or terminated, all associated Digital Items will be permanently removed. These items cannot be recovered or refunded under any circumstances.

5.4
Disclaimer: Our Services are intended for personal use in private contexts. We make no guarantees regarding specific results, and all usage is undertaken entirely at your own risk.

6. Your Content

6.1
When you submit Your Content to PixForge, you grant us a worldwide, transferable, sublicensable, and royalty-free license to use, reproduce, distribute, modify, adapt, and display that content in any format or media. This license includes the right to make any technical, formatting, or editorial adjustments necessary for the operation and promotion of the Platform. While you retain full ownership of Your Content, you acknowledge that these rights are required for us to provide and improve our services.

7. Eligibility Criteria

7.1
Access to the Platform is allowed only for lawful purposes and must fully comply with all applicable laws and regulations. To use the Services, you must be at least 18 years old or meet the legal age of majority in your country or region — whichever is greater.

7.2
By engaging with the Website or any of its Services, you confirm that you possess the legal authority and capacity to enter into binding agreements under the laws of your jurisdiction.

7.3
PixForge does not provide Services to persons or entities residing in, registered in, or otherwise linked to jurisdictions where our operations are banned or restricted. This includes, but is not limited to: Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, North Korea, Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar, Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe, and disputed or occupied regions such as Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia, and Northern Cyprus. This list is subject to change based on evolving legal or regulatory requirements.

 

8.1
Creating a user account (“Account”) on our Website establishes a contractual relationship between you and the Company. Registration is free of charge and requires completion of a registration form. During this process, we collect personal and profile information in accordance with our Privacy Policy.

8.2
After registration, we may request additional details or documentation to verify your identity, confirm eligibility, or ensure compliance with relevant laws and regulations. By using the Platform, you agree to provide such information truthfully and without undue delay. Refusal to comply may result in the suspension or removal of your Account.

8.3
We may, at our sole discretion, refuse any account registration if there are reasonable grounds to do so — such as violations of the Terms of Use, suspicion of fraudulent activity, failure to verify identity, evidence of spam behavior, age ineligibility, or location within a restricted region.

8.4
Only one active Account is permitted per individual. To open a new Account, your current one must be closed first. Users who have been banned or restricted are strictly prohibited from creating new accounts under any circumstances.

8.5
All activities conducted through your Account fall under your sole responsibility. You must not attempt to access another user’s account, disclose your password, or enable any unauthorized access. It is essential that you protect your login credentials and notify us immediately if you believe your Account has been compromised.

8.6
Should we find that you have violated these Terms, or that any information provided during registration is false, outdated, or misleading, we reserve the right to deactivate your Account and limit your access to the Platform on either a temporary or permanent basis.

8.7
We accept no liability for any loss or damage resulting from unauthorized access to your Account, regardless of the cause.

8.8
We may suspend or permanently terminate your access to the Platform without prior notice if you violate these Terms, misuse the Services, infringe intellectual property rights, or breach applicable laws. Upon termination, all rights previously granted to you to use our Services or Content will immediately cease.

9. User Conduct

9.1
Use of the Services is governed by these Terms as well as all applicable laws and regulations. You must refrain from engaging in any of the following prohibited activities:

• Accessing or using the Services if you lack the legal capacity to enter into a binding agreement under these Terms.
  
  
• Copying, altering, translating, reverse engineering, decompiling, or creating derivative works from any portion of the Services, including software or Digital Items, unless expressly permitted by law or these Terms.
  
  
• Distributing, licensing, transferring, or selling any part of the Services or derivative works thereof.
  
  
• Renting, leasing, or marketing the Services for commercial purposes, or using them for advertising or promotional activities without explicit authorization.
  
  
• Conducting unauthorized commercial, political, or promotional activities through the Services without prior written consent.
  
  
• Attempting to interfere with, disrupt, or damage the Services or Website, or attempting to bypass any security measures or access restrictions.
  
  
• Embedding or incorporating any element of the Services into another software, application, or product.
  
  
• Employing bots, scrapers, or any automated tools to extract data from or interact with the Services.
  
  
• Misrepresenting your identity or affiliation, or falsely attributing content to PixForge or the Services.
  
  
• Participating in harassment, intimidation, or distributing content that contains explicit material, promotes violence, hate speech, or discrimination of any kind.
  
  
• Accessing another user’s account or system without explicit permission.
  
  
• Using the Services in any way that impairs or undermines their intended use or operation.
  
  
• Selling, trading, duplicating, or transferring Digital Items in violation of PixForge policies.
  
  
• Uploading or transmitting malware, personal data, infringing material, offensive or unlawful content, or any content intended to provoke or cause harm.
  
  
• Offering professional advice, recommendations, or solutions without proper qualifications or authorization.
  
  
• Obstructing or otherwise limiting another person’s ability to use the Services, or taking any action that could damage PixForge, its users, or its operations.
  
  

9.2
PixForge may, at its sole discretion and without prior notice, suspend or permanently revoke your access to the Platform and any related Digital Items if you breach these Terms or engage in conduct deemed harmful to the Services, other users, or the Company.

10. Compliance Procedures

10.1
Accessing and using our Services signifies your agreement to comply with these Terms, along with any additional policies or guidelines issued by the Company. If you come across content on the Website that you believe breaches these Terms, violates our policies, or contravenes applicable laws, you are encouraged to report it to [email protected]. Your report should contain:

• A detailed description outlining the reasons you believe the content is illegal or breaches our Terms.

 

• The exact location of the content (such as a URL or other identifying reference).
  
  
• Your full name and a valid email address.
  
  
• A statement confirming, that the information you are providing is accurate and complete.
  
  

10.2
The Company reserves the right to enforce its policies through various actions, which may include issuing warnings, removing content, limiting access, or suspending user accounts. For repeated violations or severe breaches, we may permanently revoke access to the Website and Services without prior notice.

11. Transactions

11.1
When buying Digital Items via our Services, you may need to supply specific billing information, such as your credit card number, expiration date, billing address, and any shipping or contact details relevant to the transaction.

11.2
All prices shown on the Website are listed in euros (EUR), unless explicitly indicated otherwise.

11.3
Prices for Services, including Account top-ups, may be subject to applicable taxes, fees, or duties as required by law. You are solely responsible for covering any such charges arising from your use of the Platform.

11.4
Payments must be completed exclusively through the authorized methods provided on the Website. By making a payment, you affirm that you are legally entitled to use the selected payment method. It is your responsibility to ensure that all billing and payment information submitted is accurate, complete, and current.

11.5
Your payment provider may impose additional costs, including foreign transaction fees, currency conversion charges, or other banking expenses. Such fees are set by your financial institution and are beyond our control, and we bear no responsibility for them.

11.6
It is strictly prohibited to process payments with a credit or debit card unless you have the cardholder’s clear consent. When making a purchase through our Services, you confirm that you have the necessary authorization to use the chosen payment method. If the transaction is unsuccessful or declined, we may cancel your order at our discretion.

11.7
Third-party payment processors may be engaged to handle transactions, including Account top-ups. When using these services, you agree to be bound by the terms and conditions set by the respective providers. PixForge assumes no liability for any actions, delays, or errors caused by these third parties.

11.8
We reserve the right, at our discretion, to decline or cancel any order. Reasons may include, but are not limited to, product unavailability, pricing or listing errors, inaccuracies in your order, or suspicion of fraudulent activity.

11.9
We will send instructions for accessing or receiving purchased items to the email address associated with your Account. Digital Items may be delivered within up to 14 calendar days after payment has been successfully processed. If delivery cannot be completed, we reserve the right to cancel the order and issue a full refund.

12. Top-Up

12.1
Before making purchases on the Platform, your Account must have a sufficient balance. Funds can be added using the built-in top-up feature within your Account or by any alternative methods we may introduce from time to time. Once a top-up request is submitted, it will be processed through a third-party payment service provider.

12.2
All top-up payments are subject to the terms and conditions of the relevant payment provider. PixForge accepts no responsibility for delays, failures, or other issues occurring during the payment process.

12.3
It is your sole responsibility to ensure that the top-up amount entered is correct. We do not provide refunds, exchanges, or adjustments for mistaken or incorrect top-ups

13. Refunds

13.1
Refunds may be issued only under the following circumstances:

• Inaccessible Digital Items: If you cannot access or use a purchased Digital Item due to technical issues, contact our support team at [email protected]. Should we fail to resolve the issue within five (5) Business Days, a refund will be provided.
  
  
• Unauthorized Charges: If you identify charges you did not authorize, notify us immediately. Following an investigation, confirmed unauthorized transactions will be refunded.
  
  
• Payment Discrepancies: In cases of billing errors, such as overcharges, submit proof of the discrepancy to our support team. If validated, we will process a refund.
  
  
• Fraud Prevention and Platform Integrity: We may, at our discretion, initiate refunds in situations involving suspected fraud or other actions necessary to protect the Platform and its users.
  
  

13.2
Residents of the European Economic Area (EEA), the United Kingdom, and Switzerland have a legal right to cancel a purchase of digital content (including Digital Items) within 14 days of delivery without providing a reason.

13.3
This statutory right is waived if you give explicit consent to begin downloading or accessing the Digital Item during the 14-day cancellation period and acknowledge that doing so forfeits your withdrawal right.

13.4
To cancel your purchase, you must email a formal withdrawal request to [email protected].

13.5
After we confirm a valid cancellation, any payments you have made will be returned using your original payment method, unless an alternative arrangement is agreed upon. Refunds are generally issued within 14 days of receiving your cancellation notice, though your payment provider may require up to 30 days to complete the process. No administrative fees will apply to the refund.

13.6
The transactions listed below are considered final and are not eligible for a refund:

• Digital Item purchases where access or downloading commenced after you provided explicit consent to waive your withdrawal right.
  
  

• Orders completed using promotional codes, discounts, or bundle offers, except where the Digital Item is proven to be defective or inaccessible.
  
  

• Services or custom work that has been delivered in accordance with the agreed specifications.
  
  

13.7
The Platform reserves the right to issue refunds outside the conditions of clause 13.1 at its sole discretion. Examples of such situations include:

• Confirmed technical incompatibility with your operating environment where no advance notice was given.
  
  
• Force majeure circumstances that hinder the delivery or accessibility of purchased content.

 

13.8
Refund requests must be sent to [email protected] and include:

• Full name and the email address registered with your Account.
  
  
• Order ID or transaction reference number.
  
  
• Date of purchase.
  
  
• A detailed explanation of the problem and the reason for the refund request.
  
  
• Relevant supporting evidence, such as screenshots, error messages, or payment confirmations.
  
  

Incomplete submissions may result in delays or rejection of the request.

 

13.9
Before initiating a chargeback, you agree to contact our support team to attempt resolution of any payment dispute. Fraudulent or unwarranted chargebacks may lead to suspension or termination of your Account and may be pursued as a legal claim. If a legitimate chargeback occurs, access to the related Digital Items will be revoked.

13.10
The laws of the Republic of Bulgaria govern and interpret this Refund Policy. Your statutory rights are preserved in full.

13.11
For questions or concerns regarding refunds, please contact:
Email: [email protected]
Business Address: 132 Mimi Balkanska street, Sofia, 1540

14. Intellectual Property Rights

14.1
All materials featured on the Platform — such as text, data, graphics, images, software, source code, metadata, links, audio and video files, interactive tools, and other related content — are, unless explicitly stated otherwise, the exclusive property of PixForge or its licensors. The Platform, its features, and all Digital Items are protected by copyright, trademark, and other applicable intellectual property laws.

14.2
Names, logos, icons, symbols, phrases, and design features displayed on the Platform may constitute registered or unregistered trademarks, trade names, or service marks belonging to PixForge or third parties. Their presence on the Platform does not confer any rights or licenses to you. Any unauthorized use, reproduction, distribution, or alteration of such marks or content may violate intellectual property laws and could result in legal proceedings.

14.3
All product names, company names, service marks, and trademarks mentioned on the Website remain the property of their respective owners. References to third-party brands, products, or services are provided solely for identification purposes and do not imply endorsement, sponsorship, or affiliation unless expressly stated.

15. Indemnification

15.1
In using the Platform, you accept full responsibility to indemnify and hold harmless PixForge, together with its affiliates, officers, directors, employees, agents, and representatives, against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal and attorney fees) arising from or connected to:

• Your use of or access to the Platform;
  
  
• Any breach or alleged breach of these Terms;
  
  
• Any infringement of the rights of third parties, including other users.

This indemnification covers both direct and indirect consequences and will survive the termination or cessation of your use of the Platform.

16. Disclaimer

16.1
All Services, content, and information provided through the Platform are made available on an “as is” and “as available” basis, without any express or implied warranties or guarantees of any kind. PixForge does not warrant the functionality, reliability, accuracy, or continuous availability of the Platform or its content. By choosing to use the Platform, you acknowledge that you do so entirely at your own risk and discretion.

17. Limitation of Liability

17.1
Under no circumstances, to the fullest extent permitted by law, shall PixForge or its affiliates be liable to you or any third party for loss of profits or for any indirect, incidental, special, punitive, or consequential damages resulting from or connected to your use of the Platform, Services, content, or third-party advertisements. This limitation applies regardless of whether the claim is based on contract, tort, or another legal theory, and even if we have been advised of the possibility of such damages. It includes, without limitation, losses arising from reliance on information obtained through the Platform, service interruptions, data loss, deletion of files or emails, system errors, malware, operational failures, force majeure events, technical malfunctions, fraud, theft, or unauthorized access to the Platform, its systems, or data.

17.2
Any decision to access or use the Platform, including third-party content or advertisements, is made entirely at your own risk. You bear full responsibility for any damage to your devices or loss of data that may result from such use.

17.3
Notwithstanding any other clause in these Terms, the total combined liability of PixForge for any claims arising from or related to your use of the Platform, Services, content, or Digital Items will be limited to the total sum you have paid to PixForge for access to or use of the Services. These liability limits form a fundamental basis of the contractual relationship between you and the Company.

18. Governing Law and Dispute Resolution

18.1
For all matters relating to interpretation and enforcement, these Terms are subject to the laws of the Republic of Bulgaria. This choice of law does not override any mandatory consumer protection provisions that may apply under the laws of your country of residence, if different.

18.2
For users located in the European Economic Area (EEA) or Switzerland, disputes arising under these Terms may also be addressed through the European Commission’s Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/consumers/odr. This platform offers an alternative process for resolving unresolved consumer complaints involving online services.

19. Miscellaneous

19.1
A delay or failure by the Company to enforce any provision of these Terms at any point shall not be interpreted as a waiver of the right to enforce that provision, or any other provision, in the future. Waiving one clause does not constitute a waiver of any others.

19.2
These Terms, together with the Terms of Use, represent the complete and exclusive agreement between you and PixForge, superseding any prior written or oral agreements concerning the same subject matter. If any provision is found to be invalid or unenforceable by a competent legal authority, the remaining provisions shall remain in full force and effect.

19.3
Together with the Terms of Use, these Terms represent the complete agreement between you and the Company and replace all previous agreements, whether written or verbal, relating to the subject matter herein. If a provision is determined by a competent authority to be unenforceable, the remainder of the Terms will remain valid and enforceable.

19.4
The validity of these Terms continues until ended by either you or the Company. You may terminate the agreement at any time by discontinuing your use of the Platform. We may, at our discretion and without prior notice, terminate the agreement and your access to the Platform. Termination will not affect any rights or remedies that have accrued before that date. Once terminated, you must stop using the Platform and delete any content or materials obtained from it. Provisions intended to survive termination will remain in force.

19.5
The following sections will survive the expiration or termination of these Terms: Sections 14, 15, 16, 17, 18, and 19.

19.6
For convenience, these Terms may be made available in several languages. If there is any conflict or inconsistency between a translated version and the English version, the English version will prevail.